Customer Help
All of our taxis are wheelchair accessible and are equipped with ramps for ease of boarding. Our taxis also have swivel seats and colour coded seats for part...
Sat, 23 Dec, 2017 at 10:23 AM
Yes, we have 6 seater TXE (electric) and Mercedes Vito’s available as well as the traditional 5 seater taxi. You will be given the option to select 5 or 6...
Thu, 21 Jul, 2022 at 4:06 PM
All our fares are on the meter which is regulated by Transport for London. The latest fare structure and minimum fare can be found here:https://tfl.g...
Thu, 21 Jul, 2022 at 4:27 PM
If you email our admin team at support@taxiappuk1.freshdesk.com giving your pick up and destination postcode, the approximate time & date of the job, ho...
Tue, 19 Jul, 2022 at 12:03 PM
If you would like to add an alternative card:- Tap 3 lines (menu) at the top of 'Home' screen Tap - Manage Cards Select + and add card number,...
Thu, 21 Jul, 2022 at 4:11 PM
If you would like to add or delete a favourite location. Tap 3 blue lines (menu) at the top of 'Home' screen Tap - Addresses Select "+&qu...
Thu, 21 Jul, 2022 at 4:19 PM
If you would like to pre-book a taxi please do the following: Select - Where to Select - Pickup/Drop off Location Select - Taxi type Select - Payment...
Thu, 21 Jul, 2022 at 4:19 PM
If you would like to view your trip history Tap 3 blue lines (menu) at top of 'Home' screen Select ‘My Journeys’. You will be able to vi...
Thu, 21 Jul, 2022 at 4:19 PM
Please email us at support@taxiappuk1.freshdesk.com and we will message all our drivers. Most drivers will try to reunited any items with the passenger ...
Thu, 21 Jul, 2022 at 4:24 PM
To view the most up to date tariff for London Black taxi as regulated by TFL Transport for London, please click the following link:- https://tfl.gov.uk/...
Thu, 21 Jul, 2022 at 4:28 PM