Job offers arrive with a sound notification. If you have the App open on your phone the job offer will appear on you your home screen.
If you have the App running in the background you will receive a job notification message. Tap this message and your App will open and you will be able to view the job offer.
You will have the option to ‘ACCEPT’ or ‘Reject the job using the Big Red Cross on the top right part of your screen
After 15 seconds, if no action is taken the job will disappear.
If you accept the job you will see the customer’s pickup address and location on the screen.
Make your way to the customer. The customer can see where you are on their app as you approach them.
The job details will either say ‘App’ or ‘Cash’. App means the customer is paying through the App. Cash means they are going to pay you direct by cash or via your own credit card machine in your taxi.
If you are going to be delayed please let the customer know. You can send an SMS from your job details.
Once at the pickup tap ‘ARRIVED’. The customer will know where you are waiting. If you have tapped arrived too early or in a different location, or you are just unsure where the customer is, call the customer.
When the customer arrives, ensure you verify the name of the customer. You can see the name in the app. When confirmed, tap "START JOURNEY" and head to the customer’s destination.
At the destination tap ‘COMPLETE’ and enter the fare and tap ‘CHARGE’. Before tapping ‘Charge’ please check that you have entered the fare correctly.
If the customer is paying via ‘App’ you will receive a message stating the payment has been successful. If you receive a message stating the payment has been declined please seek an alternative payment from the passenger. It is the drivers responsibility to make sure payment has been successful before the passenger vacates your taxi.